Privacy Policy

Last Updated: July 2, 2025

Demi Cafe, located in Hamilton, New Zealand, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website ("Website") or use our services. By using the Website, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

Contact Details: Name, email address, phone number, or mailing address provided when you make a reservation, place an online order, or contact us.
Payment Information: Credit card details or other payment information processed through secure third-party payment providers for online orders.
Account Information: If you create an account on our Website, we may collect your username, password, and preferences.

Non-Personal Information

Browsing Data: IP address, browser type, device information, and pages visited, collected automatically through cookies or similar technologies.
Usage Data: Information about how you interact with the Website, such as time spent on pages or clicks.

2. How We Use Your Information

We use your information to:

Process and fulfill online orders, reservations, or inquiries.
Communicate with you about your orders, promotions, or updates from Demi Cafe (you may opt out of marketing communications).
Improve our Website, services, and customer experience.
Comply with legal obligations under New Zealand law, including the Privacy Act 2020.
Analyze Website usage to enhance functionality and user experience.

3. How We Share Your Information

We do not sell or rent your personal information. We may share your information with:

Service Providers: Third-party providers who assist with payment processing, website hosting, or analytics (e.g., Google Analytics). These providers are contractually obligated to protect your information.
Legal Requirements: If required by law, we may disclose your information to comply with legal processes or protect the rights, safety, or property of Demi Cafe or others.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to a successor entity.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, track Website usage, and deliver personalized content.
You can manage cookie preferences through your browser settings, but disabling cookies may affect Website functionality.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, loss, or misuse.
Despite our efforts, no online system is completely secure. We cannot guarantee the absolute security of your information.

6. Your Rights

Under New Zealand’s Privacy Act 2020, you have the right to:

Access the personal information we hold about you.
Request corrections to inaccurate or incomplete information.
Request deletion of your personal information, subject to legal obligations.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Non-personal data may be retained indefinitely for analytical purposes.

8. Third-Party Links

The Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies.

9. International Data Transfers

Your information may be processed or stored in countries outside New Zealand, such as by third-party service providers. We ensure that such transfers comply with applicable privacy laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Website constitutes acceptance of the updated policy.